Repairs & Replacements

At PLUTOS, we take great pride in the quality of our products and want you to enjoy them for years to come. In the event that your PLUTOS jewellery requires repair or replacement due to a manufacturing defect, we will be happy to assist you.

Repairs:

If your PLUTOS jewellery requires repair due to a manufacturing defect within 6 months of purchase, we will repair it at no cost to you. After 6 months, repair costs will be determined on a case-by-case basis. Please note that repairs due to regular wear and tear or damage caused by misuse or accidents are not covered under this policy.

To initiate a repair, please contact our customer service team with your order number, a description of the issue, and photographs of the item. We will provide you with instructions on how to proceed with the repair.

Replacements:

If your PLUTOS jewellery is damaged beyond repair due to a manufacturing defect within 6 months of purchase, we will replace it at no cost to you. After 6 months, replacement costs will be determined on a case-by-case basis. Please note that replacements due to regular wear and tear or damage caused by misuse or accidents are not covered under this policy.

To initiate a replacement, please contact our customer service team with your order number, a description of the issue, and photographs of the item. We will provide you with instructions on how to proceed with the replacement.

Please note that our repairs and replacements policy applies only to items purchased directly from PLUTOS. Items purchased from authorized PLUTOS retailers are subject to the retailer's own repair and replacement policies.

At PLUTOS, we take pride in providing high-quality products to our customers. We stand behind the craftsmanship of our jewellery and are committed to ensuring that every piece meets our strict standards.

We closely monitor all returns and repairs to ensure that they are processed in a timely and efficient manner.

However, we would like to emphasize that we do not tolerate any unethical behavior regarding returns and repairs.

We reserve the right to deny a return or repair request if we suspect that the item has been intentionally damaged or misused.

Our team will carefully inspect all returned items to determine the cause of the issue and will take appropriate action if necessary.

We want our customers to feel confident in their purchases, and we will do everything in our power to ensure that any issues are addressed promptly and fairly. Thank you for choosing PLUTOS for your jewellery needs.